Chapter 15“Nine-one-one Center. What's the address of your emergency?”
The caller gave her address. “I need an officer here. I have to speak to an officer—”
“What's the nearest cross street?”
“The what?”
“The nearest cross street, the nearest intersection,” the operator explained.
The caller gave the nearest cross street. “My son hasn't been home—”
“What's the phone number you're calling from?”
“Don't you have it there, on your screen?”
“Ma'am, what is the phone number you're calling from?”
She gave the operator her phone number. “Can you please send me an officer—”
“And what is your name?”
“My son's name is Martin—”
“What is your name?” The operator maintained a monotone, disconnected tone of voice.
The caller sounded agitated. “My name? Why do you need my name? It's Karen.”
