Kevin’s P.O.V I was on the phone with someone who was calling Lexie from a storage company in New York. Kevin: “She’s a little busy at the moment. This is her boyfriend speaking. Can I take a message?” Caller: “Oh okay. My name is Alice Sergei. I’m calling from the Big Apple Storage Company in New York City. Ms. Cooper subscribed to a unit in our warehouse. I called to inform her that her six months’ rental contract has expired. We have allotted a grace period of one month for her to renew her contract. Should she wish to renew it, she just has to log into her account on the website with her ID number. Will you please inform her?” Kevin: “Sure, I’ll let her know.” Caller: “Thank you and have a nice day” Kevin: “You too. Bye.” I hung up the phone with a tsunami of e

