"Mrs. Lewis," an answering service operator, who receives calls and concerns from the customers, and refers them to the specific teams or people within the company, who can answer specific concerns, call out for Janet behind the operator's desk.
"Yes?" she answers from the side of her desk, too, looking over the partition to the service operator.
"There is a personal concern in here, asking about one of your people," he looked at her in a questioning manner, presumably waiting for her agreement to receive the call. It was a look that she answered with a nod, and so the service operator added, "Alright, I'll be transferring them to you."
"Hello, good afternoon. To whom am I speaking?" Janet asked. She doesn't normally get referred to personal phone calls from customers, mostly by colleag
