I sat in the conference room the next morning waiting for the front desk staff to assemble for their staff meeting. Dena was sitting next to me and she had confirmed my suspicions: Rian Watson was indeed the Rian from Taylor Auto. Katy's cousin. I was not one hundred percent sure she had been fired from Taylor Auto so I asked HR for a copy of her application and resume.
Staff members started trickling in, including Jules and Nikki, the other front desk supervisor. Both were really nice, very engaged. The front desk manager, Priya, came in carrying a tray of bagels and fruit. She was fantastic. Guests and staff loved her. She never asked her staff to do anything she wouldn't do and she also never said "that's not my job." If she saw garbage in the parking lot, she picked it up. A guest ne
