"Arthur! My office!" I heard from my office door as Nadia stuck her head into my office and then disappeared again, headed down the hall toward her own office. I groaned to myself, knowing that another ass chewing was coming. When the last service manager left I kind of expected to get promoted up into the position, being the most senior service engineer and having more than twenty years with the company. But that didn't happen. The CEO decided that he needed to shake things up and hired in Nadia. I'll call her that for now, only because I avoid using any of the many derogatory nick names that circulate among the field service staff. On the surface Nadia seems like a nice enough person, pleasant smile, not bad looking if you look past her perpetually unflattering wardrobe of pants suits,

