“Wayne, when you have a chance, I need to talk with you.”
A Monday afternoon in August, just after the lunchtime rush, the regional manager of Big Boy"s Beef and Ribs visited Wayne"s franchise. Although a visit from one of the higher-ups can often be considered stressful, the regional manager, Jerry, was a laidback sort of guy who often wore a pair of jeans and a t-shirt (polo shirt if there was some big business). Jerry was a gloves-off man who talked straight with his franchise managers. Aside from that, Jerry was Wayne"s boss for many years while he worked the position that Wayne now filled. After his own promotion, Jerry felt that Wayne had proved himself to be a dedicated employee all those years, and most qualified to run the operations of the very, successful beef and ribs grill.
