Chapter 9Kathy Wallace’s slogan was eye-catching and innovative: “Let Me Guide You: Invest in a Great Future.” It was one of the reasons I hired her to sell my family home. When I answered the call, Kathy said in her usual upbeat voice, “I’ve got a prospective buyer.” She could have made it big on Broadway, I told her, with that pitch-perfect voice. “You could’ve been the next Patti LuPone.” “I’d rather make a living,” she said. I walked outside to the garden and prayer sanctuary on the other side of the building, near the cancer unit. Plaques with names of patients whose families had created a memorial to them adorned the brick tiles on the pathway. A five-foot ceramic sculpture of an angel playing a harp stood proudly between lush foliage and two wooden benches on either side. Nearly

