The day started like any other — meetings stacked one after another, files piling on her desk faster than she could clear them.
Sarah barely had time to finish her coffee when Ella walked in, holding her tablet with a worried expression.
“Ma, there’s a problem,” she said quickly. “A VIP client — Mr. Fernando, just sent a mail. He’s threatening to terminate his partnership with the hotel. Says he experienced unprofessional behavior from our staff last night.”
Sarah looked up sharply. “Terminate?”
“Yes, ma. His contract with Skyview is worth over three million pounds. If he pulls out, it’ll hit our quarterly record badly.”
Sarah exhaled deeply, already feeling the tension knot in her chest. “Get me the full report and the names of everyone on duty last night. I want them in the confere
