He studied her face for a few more seconds, then nodded awkwardly. “Forgive me. I guess I was mistaken.”
“No harm done,” she replied quickly, relieved when his tone softened again.
He sighed. “About the issue… I may have reacted too harshly. I was angry, and maybe I shouldn’t have sent that mail immediately.”
Sarah seized the moment. “I completely understand, sir. Still, I’ll personally look into the matter. The staff responsible will face the appropriate sanctions, and we’ll send you a formal letter of apology before the day ends.”
Mr. Fernando’s shoulders relaxed. “That’s good to hear. I must say, I admire your professionalism. Most CEOs wouldn’t come down here themselves.”
“It’s my duty, sir,” she said with a small smile. “Our clients deserve nothing less.”
After a few more polite
