"You email each one personally," Julian said. "Explain what happened, apologize, and offer to reinstate their order with a discount for the trouble."
"And if they don't want to?" I asked quietly.
"Then you accept it and move on," Julian replied. "But most people will understand. This wasn't your fault."
I started drafting the email while Julian made calls, his voice low and controlled as he spoke to someone about security and tracking.
An hour later, I'd sent personalized apologies to all fifteen customers. Ten had already responded saying they understood and wanted their orders reinstated, the other five hadn't replied yet.
My phone buzzed with a notification from i********:, someone had left a comment on my most recent post.
This designer is a fraud, terrible quality, orders never
