EDMUND’S POV
By 10 a.m. I understood that something was fundamentally wrong with the way my business was responding to my direction.
I had spent the morning on calls, seven of them in the first two hours, giving clear instructions to my operations team, my financial controllers, and my senior management. I knew what to do.
I had done this before. When systems malfunctioned you identified the malfunction, you isolated the affected processes, you rerouted transactions through backup channels. I had run this company for fifteen years. I knew the emergency protocols.
What I did not know was how to push against something that should move and find it immovable.
By 11 a.m. I had ordered a full systems audit. By noon, the audit was returning inconclusive results, each affected system appeare
