Chapter 22: The Crisis Manager
A step-by-step guide for when everything goes wrong at once. There is a specific kind of problem that doesn't arrive as a single "stone" or a "leak." It arrives as an avalanche. This is a Crisis. In a crisis, your systems (Chapter 9) have failed, your resources (Chapter 7) are depleted, and the pressure (Chapter 16) is at an all-time high. Most people panic during an avalanche. They flail, they scream, and they get buried. But a Crisis Manager—the ultimate evolution of a Problem Solver—knows that even an avalanche follows the laws of physics. You don't survive a crisis by fighting the mountain; you survive it by finding the pockets of air and digging your way out, one inch at a time. Part 1: Triage (The "Stop the Bleeding" Phase) In a medical emergency, doctors use Triage. They do
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