twelve Working for Jane Bates was as awful as Elizabeth had anticipated. She had come to the conclusion that the woman was a control freak, an egomaniac who spent her entire working day bossing and criticising the junior staff. Elizabeth endeavoured to keep herself busy and well away from her department manager, but it was hard when she was stomping around right in front of her. She had noticed even the customers avoided her, as the woman lacked any warmth or friendliness towards the general public. In fact, Elizabeth was flabbergasted that Jane Bates had ever gained a job working in retail. She was a rude and surly individual, saving her only smiles for her clique and her cousin Damon. It was mid morning and Elizabeth was affixing price tags to a new range of hampers which had just com

