"Hello?" "We'd like to speak to Miss Sylvie Romano. I am Rebecca Staton, HR consultant. This is from The Bank of America Human Resources department." The woman's voice was saying on the line. "Speaking. How may I be of help to you?" Sylvie asked, but was holding her breath. She had a good feeling about this phone call. The last time they had been in contact was to tell her to wait and that they would definitely call her. They never called. It was two weeks ago. And Sylvie abandoned all hope of getting that job. In fact, she had almost forgotten about her application if not for the phone call today. "You applied for a secretarial job at our company two weeks ago, is this correct?" "Yes, but I was told to wait for a call." Sylvie then replied anxiously, she was fidgeting on the edge of

