Donald K. Drummond, founder and CEO of Drummond Real Estate, strode into his Trenton office shouting, “No calls” to Sally Tierney, his long-time administrative assistant. Sally had been with Donald since he opened his own firm fifteen years before. When he decided to leave his old firm to open his own office, she packed her desk with composure and told Donald he would need her in the coming weeks while he prepared to open. Donald told her he could not afford to pay her right away, Sally Tierney cast him one of her looks and said, “You’ll be able to pay me soon enough, Mr. Drummond, and then you’ll pay me more than I could ever get anywhere else.” With that, she handed her resignation to the receptionist on their way out the door. Donald laughed at her. Moved by her loyalty, he repaid it

