CHAPTER 12
On the following Monday morning, I went over to Meg's office as planned. She and Liz were now on the top floor with their immediate staffs. They shared Mother's old office suite. It was that large!
She was anxious to get my feedback on the efficiency of her organisation. And I keen to get to know my younger sister better. To understand her motives. She wasn't easy to figure out.
We spent a couple of hours doing the rounds, talking to her people, delving into their experience and training. As we went along, I made notes of points which could be improved and how we could increase efficiency and effectiveness, aimed mainly at eliminating wasteful cash tie-ups. Like time cycles, terms granted to customers, returns policy, author advances.
"Thanks, Tom," Meg said when we returned
