10 Operation Reset Arthur Woodhouse was late, as usual. When he opened the conference room door, all heads turned and conversation ceased. “Coffee, please,” Woodhouse said without looking back to the young lady who had trailed in behind. He twisted the knob on his attaché and lifted the leather cover, extracting some papers. Looking up, he smiled warmly. “Good morning, beautiful people.” There was a small chorus of ‘good mornings’, but most simply nodded and continued waiting respectfully. Woodhouse grouped some loose pages with a hand on either side, held them over the table, and began tapping them to the surface until all edges were aligned. Satisfied, he laid the neatly stacked papers forward and pushed back his chair. “Now, before we get to the status reports,” he said, settling

