21Factor 1 impatiently waited for the doorway to dilate. "What gives, you beeped me twice more on my way here..." "He jumped the track again. We thought he'd stay in that groove, but..." One of the undergrads was almost frantic, thinking they had just screwed up royally. Roger, even though disgruntled about having been woken up, knew he had asked for it. So he was more gentle with that undergrad - he'd been in those shoes himself before. "This one is a difficult one. We've been watching him for weeks and having to do constant course corrections. Not your fault. But get up, I've got some work to do now." "We used your back-up, just as you said. Everything calmed down when we dropped him into that one." Both undergrads were standing now, as Roger started tick-tacking at the keyboard. "Di

