Still sitting in the company parking lot, I paused briefly before responding. “Hi! My name is Ally Justice, and I am a physical therapist who works for Mountain Tops Home Health Physical Therapy.” My words initially came out with a stutter. “I received a prescription for Alvin Palizzi, and I would like to schedule an appointment to start treatment. Is he available to talk?”
“Ally! Hi! It’s Janie. I’m so happy you received our request.”
I took a deep breath and relaxed my grip on the phone. “Janie. Whew! I’m so glad you are the person on the other end. You scared me because I thought for sure the voice belonged to Margaret, and I wasn’t really in the mood to go through her to help Alvin. I put your number on my phone when you gave it to me, but your name didn’t show up on my screen. I’m n
