Good morning dude. It's almost 7. Where are you? - Paul. . . Dude, our shift started 30 minutes ago. Youre late. - Paul . . Dude, are you coming to work today? Call me - Paul . . Dude, can't come to work today. Not feeling well. - Mikhael . . Oh, sad to hear that dude. Ok, rest well. Surely, you won't be coming to school later as well. - Paul . . Yeah, I won't. Please tell Miss Cara as well. - Mikhael . . Sure dude. I will. Rest well. - Paul Flashback... Mikhael... "Callers Evaluation will commence next week guys. I want everyone in our team to be at their best and aim for total customer satisfaction ok. I dont want customer complaints, only sup calls. CSAT scores will come out a week after that. Good luck to all of us, Miss Cara announces over lunch meeting. Callers

