I drove straight to the mall after hanging up the phone. On the way there, I did not receive any other calls from Emily. This meant that indeed not all was lost, however, it was hard for me not to feel puzzled. Even though the company was used to receiving complaints before, no one would actually return the goods. Since Julian was demanding a full refund, something big must have happened.
I had to investigate this matter right away. Otherwise, the company would hold it against me. My promotion this month came with a 0.04% commission. If I did not handle the matter well, I might end up punished by the company, never mind stripped of the hefty commission I just got.
Before long, I pretty soon arrived at Luminous Mall. It was a flourishing commercial district decked out with cinemas and pub
