The meeting was in progress, and my phone on the table kept vibrating incessantly. The screen lit up, and Luzie’s name flashed repeatedly. The screen would go dark, then light up again—she had already called over a dozen times. Before the meeting, Leon had informed me that Luzie had gone to a high-end shopping mall. It seemed she had discovered her credit cards had been frozen. I could almost picture her situation: repeatedly failing to make purchases at the luxury mall, mocked and ridiculed by those snobbish sales associates, surrounded by a crowd watching the drama unfold. Furious and helpless, she had no choice but to keep calling me, hoping I’d relent and unfreeze her cards. The phone vibrated violently again. In the meeting room, twenty or thirty senior executives of the group s

