THE WEIGHT SHE CARRIES

1846 Words
Kendal Pov My job is not hard. That is what I say when people ask. It is not hard, as true as that, which is also not the whole story. The whole story is that it requires a particular kind of endurance. The kind where you spend eight hours being patient with people who are not being patient with you. Being calm with someone who is not being calm with you. Smiling in your voice, because people can hear the absence of a smile even through a phone line, and it changes how they speak to you, and you need them to speak to you a certain way so that you can do your job. Eight hours of that, and then you go home, and all that endurance has to go somewhere, and usually it does not go anywhere. It just sits in the back of your chest like something you swallowed and forgot about. I have been doing this for two years. I am good at it, the way intelligent people are good at jobs that do not ask for everything they have. Competently, efficiently, and with a small, quiet part of myself stored somewhere the work cannot reach. That part I protect. That part does the real thinking. That part knows exactly what the balance said this morning, even though I told myself I only glanced at it. I sit at my desk at eight forty-five and put my headset on, and the queue opens, and I answer the first call. By lunchtime, I had taken fourteen calls. Three of them were complaints. One was a man who needed me to explain what an excess was four times, in four different ways, before something clicked, and he said, "Oh, like a deductible." I said yes, exactly like a deductible, and he said, Well, why didn't you say that? I said," You are absolutely right. I am so sorry for the confusion. I ended the call and sat very still for a moment before moving to the next one. This is the job. I knew it was the job before I took it. I took it anyway. My break is twenty-five minutes, and I already know what I am going to spend fifteen of them doing. I find a quiet corner of the break room. Quiet being relative. There is always someone heating something that smells like it has opinions. I call my mother. She picks up on the second ring. "Kendal." She says my name like it is everything she wants to ask and everything she already knows folded into one word. My mother has always done this. When I was a child, I thought it was normal for all mothers to pack that much into a name. I know better now. "Mum." I keep my voice even. "Tell me about the boiler. What happened?" She explains it slowly so I understand why she needs another one. It is not good news. The number she gives me is the kind that looks at my account balance and doesn't even blink. She says she does not want to bother me. She says this twice. Which means she knows she is bothering me and needs me to say she is not before she can let herself ask properly. "You are not bothering me," I say. "I will sort it out." "I can ask Marcus." "Mum." Gently. Not sharp. Never sharp with her. Just firm enough that she stops. "I will sort it out. Leave it with me." A pause. The pause of a woman who raised her children to be capable and now lives inside the evidence of that and is not entirely sure how she feels about it. Then she says, "You sound tired, Kendal." "I am fine." "That is not what I asked." I almost smile. Where did you think I learned that line from? Instead, I say, "I promise I am alright. I will call you properly over the weekend, not during a break." She says okay. She says she loves me. She says eat something today, which she says every time, which she says from three hundred miles away, as if she can see through the phone that I came to work this morning with nothing in my bag but my keys and my travel card and the particular stubbornness of someone who keeps forgetting that skipping lunch does not actually save time, it just means your brain runs slower by three o'clock. I hang up. I sit in the break room with ten minutes left of my break. I do the adding up again. The boiler. Dan's money for Milton, not mine. Rent in eleven days—Ryan's shoes. Three of those four things. I will sort three of those four things. I do not yet know which three. Flora calls at twelve fifty-eight, two minutes before my break ends. She has always been good with her timing. As my best friend, she has memorized my work schedule, including my lunch break and the end of my shift. I have known Flora for eleven years. I pick up before the second ring. "Talk to me," she says, before I have said a word. This is how Flora starts calls when she already knows. Not hello, not how are you, talk to me, like she has been listening from a distance and needs to hear the rest of it. "Nothing to talk about," I say. "Just my mother and the boiler." Flora is quiet for a moment. Deciding whether to push or wait. She decides to wait. She saves the push for when it matters more. "Well, your only bestie just decided to give you a call and check on our queen, but since my bestie is okay like you claim, let me leave you to get back to work," she says. Then, softer, "Before I leave, Kendal, I hope you had something to eat today." "Why does everyone keep saying that?" "Because we love you and you forget." Completely flat. Not unkind, just certain. I responded, "Yes, I have," even though I had not taken anything aside from the tea from that morning. "Tonight, mine. I am making rice and stew." "I might be tired." "Kendal." "I said might." "I heard you. I am coming to yours." The sound of her moving around in what I know is her kitchen. "Seven. I will bring food. You will eat it. We will talk about nothing important for two hours, and you will feel better. That is the plan." I want to argue. I do not have the energy to argue. And if I am being honest, which I try to be even with myself, I want to see her. I want to sit on my sofa with someone who has known me long enough that I do not have to explain the context. Someone who already has all the context. "Fine," I say. "Good." I can hear her smiling. "Now go back before you are late." She hangs up first. She always does. I put my phone away, go back to my desk, put on my headset, and reopen the queue. The afternoon moves the way afternoons move at this job. Steadily, one call at a time, each has its own small problem to solve, file, and move past. I work through the queue. I did not think about the boiler or adding Dan's name to my transactions this morning. I save all of that for later when I can do something about it. That is the agreement I have made with myself over the years. Carry what you can carry, put down what you cannot, pick it back up when you have space. At half past three, I stood up to get water from the kitchen at the end of the floor. The kitchen has a window that looks out over the street below. A narrow window, not very large, the kind of window an office building puts in a break room as an afterthought, as if to remind you that the outside world still exists. I fill my glass. I look out the window. There is a man on the pavement across the road. He is not doing anything. He is not on his phone. He is not waiting for a bus, looking for an address, or eating something. He is simply standing. Still, in a way that people in London are not still, because London does not have patience for stillness. London is always in motion, always somewhere to be. But this man is not in motion. He is standing on the pavement across the road from my office building, looking up at it. I cannot see his face clearly from this floor. I can see that he is tall. I can see that he is wearing dark clothes. I can see the quality of his stance. A stillness that is not the stillness of someone waiting, tired, or lost. Something else. Something that makes the hairs on my arms stand up in the way they stand up when I am being watched. That is the thing. That is the specific feeling. The knowing I have had for 4 years now that I cannot explain. The one that lives at the edges of things, the one I have been feeling under grief and exhaustion. It is doing something right now. It is pulling toward him like a thread given direction. He is looking at this building. He is looking at this floor. He could be looking at anything. There are fifty windows on this face of the building, and he could be looking at any one of them. I am tired, and I have been adding up numbers in my head all day, which makes people see things that aren't there. I look back at him. He is gone. The pavement where he stood is empty. The street is moving the way streets move. People walking, a bus passing, the ordinary motion of London carrying on without pause. No tall, still man in dark clothes. Just the street. I stand at the window for a moment longer than I need to. Then I go back to my desk. I answer the next call. I smile in my voice. I sorted the problem. I move to the next one. But on my way home that evening, I did not take the shortcut through the alley. I take the long way around, down the main road with the lights and the people and the particular safety of crowds. I do not ask myself why. I do not think about the man on the pavement. I think about Flora coming at seven and whether Ryan will have left me enough milk for tea. I do not ask myself why I took the long way. My hand finds the bracelet in the dark of my coat pocket, the way it sometimes does when I am not paying attention. I let my fingers rest against it. The warmth. The quiet hum. I walk home.
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