If your friend asks for advice, are you able to give suggestions because you have similar experiences or you have some specific expertise, or should you instead express empathy?
We try to consider these questions before we speak up, because at least we will not accidentally hurt someone with an unthoughtful response. Furthermore, being silent might be a more appropriate approach than providing endless “recommendations.”Does that mean we should keep our mouth shut when we chat with our friends? Definitely not. What’s critical about leveraging the power of silence is to pause. Don’t directly express your opinions without a second thought. Instead, be more cautious about your approach to communicating by including some words like “I feel you” or “I am always here for you” and some behaviors like eye contact and nodding in affirmation. Not only will these strategies make your troubled friend much more comfortable, when you do eventually speak, your worlds will be more impactful.
Just as in your personal communication, using silence in business communication is important. Whether you’re building trust, emphasizing a point, negotiating, empowering others, seeking answers, or centering yourself, using silence effectively is a power skill that will make you a leader.