Chapter 10
Bobbi was already seated at the table when Paula walked into the risk manager’s office for the RCA meeting on Thursday morning. Katharine Jenkins welcomed her, and the others at the table nodded. Dave Kellen, the night shift charge nurse, was there already, and so was Melanie, another night nurse. Within a few minutes, Allison and Karen showed up, along with the respiratory therapist who had been on duty during the incident. The last person to arrive was a guy from the IT department.
“Thank you all for coming and for rearranging your schedules for this important meeting. Your input is important. As usual, this is not punitive but is meant to improve our processes here at Orlando Memorial.” It was the same administrative speak that had become so familiar to Paula by now.
“Let
