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Tip Tuesday: "Adopt a customer centric mindset: Place the customer at the center of every decision you make. First, identify your company’s key target market (main group of customers that the company should focus on), second, learn about their current and anticipated needs, wants, desires, and challenges, third, use the knowledge you and your company have about your customer (through CRM, etc.) to identify ways to deliver additional value, and lastly make sure that your team and the teams you work with internally are also customer-centric. This will provide strong internal alignment and clarity on what you need to focus on, and will minimize conflicts and clashing interests." - Instructor Areen Shahbari, Essential Skills for Innovation: Assessing New Business Ideas Take this tip and join us LIVE @HarvardExtensionSchool on f*******:, September 23rd to talk about going back to work.#SundayReads: Here's what we're reading: Everyone Communicates, Few Connect: What the Most Effective People Do Differently by John C. Maxwell. The book describes the path to acquiring the power of proper and timely communication skills. It also discusses how to build authentic connections and why it’s essential to do so. Share what you're reading in the comments!Meet Bernadette Boudreaux, Associate Director of Operations, The Design Lights Consortium, Atlanta, GA. Bernadette attended our Women in Leadership: Online Program for Emerging Leaders and shared about her experience: “I was already venturing into a management role, but I needed to develop the leadership skills that would allow me to be successful. The Women in Leadership course helped me be more confident about speaking up. In my role at work, I tell people what’s wrong with their plan, which can sometimes be challenging when they have spent a lot of time developing that plan. And this is where the class offered me the most, I believe." Read more about Bernadette's Harvard PDP experience on our blog: https://hubs.li/H0WkH510 ** to take this Women in Leadership: Online Program for Emerging Leaders coming up in just two weeks: https://hubs.li/H0WkKtF0Great communication among teams is more important than ever before. The good news is that it can be learned and mastered. We’ve put together some key tips that will improve your communication skills. 1) Be clear and concise 2) Prepare ahead of time 3) Be mindful of non-verbal communication 4) Watch your tone Read here for the remaining 4 tips! https://hubs.li/H0WpLSX0