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II. The Home Health Aid and Care Team 1. List the federal regulations that apply to home health aids. 1) HHAS working in a Medicare-participating agency just complete at least 75 hours of training and/or they must pass a competency evaluation before they begin working. 2) HHAs must have at least 12 hours of education every year. Home health agencies are required to offer these courses for their employees. 3) HHAs must comply with Occupational Safety and Health Administration (OSHA) rules about blood borne pathogens, standard precautions, and tuberculosis. OSHA is a federal government agency that makes rules to protect workers from hazards on the job. 2. List examples of a professional relationship with a client. 1) Maintaining a positive attitude. 2) Being clean, neatly dressed, and groomed. 3) Arriving on time, doing tasks eficiently, and leaving on time. 4) Finishing an assignment. 5) Doing only the tasks assigned. 6) Keeping all clients' information confidential. 7) Speaking politely and cheerfully to the client, even if you are not in a good mood. 8) Never cursing or using profanity, even if the client does. 9) Not giving or accepting gifts. 10) Calling the client "Mr.", "Mrs.", Ms.", or "Miss and his or her last name, or by the name he or she prefers. 11) Listening to the client. 12) Always explaining the care you will provide before providing it. 13) Always following care practices, such as hand washing, to protect yourself and the client. 3. Identify personal qualities a HHA must have. 1) Compassionate: Being compassionate means being caring, concerned, considerate, empathetic, and understanding. 2) Honest: A person who is honest tells the truth and can be trusted. Clients need to feel that they can trust the people who care for them.I. 1. Describe the structure of the healthcare system. ) Providers: People or organizations that provide healthcare, including doctors, nurses, clinics, and agencies. 2) Facilities: Places where care is delivered or administered, including hospitals, long-term care facilities or nursing homes, and treatment centers. 3) Payers: People or organizations paying for healthcare services. This includes insurance companies and the government. 2. Explain Medicare and Medicaid. 1) Medicare was established in 1965 for people aged 65 or older. It also covers people of any age with permanent kidney failure or certain disabilities. Medicare has two parts: Hospital Insurance (Part A) and Medical Insurance (Part B). Home Care and the Healthcare System Part A helps pay for care in a hospital or skilled nursing facility or for care from a home health agency or hospice. Part B helps pay for physician services and various other medical services and equipment. 2) Medicaid, which pays for 13.3% of all home care, is a medical assistance program for low-income people. 3. Working for a home health agency is different from working in other types of facilities. 1) Housekeeping 2) Family contact 3) Independence 4) Communication 5) Transportation 6) Safety 10) 7) Flexibility 8) Working Environment 9) Client's Home Client's Comfort