Chapter 15
Thank God it was Monday. Andy’s advertising campaign had already started bearing fruit and for a weekend in the beginning of May, it had already been crazy. If the trend kept up, or—both good and bad—increased, they’d be rocking it by the end of the month.
But Scooter was a little tired and the orders had to be finished by tomorrow morning. He had started building up what Andy called Process Documents; instructions for how each aspect of the management worked. “The process itself doesn’t matter,” Andy had insisted. “There’s no one right way to do anything; what matters is how you do things, so that someone else can replicate the process when you’re not around.” Which meant that every time Scooter took a step, he had to jot it down on notebook paper for later transferal to the
