“Is there a problem?”
I looked at the customer who was staring down at his pastry without actually eating it. The fact that he had gone ahead and signalled me over had been another warning light. He looked slightly familiar to me, but not familiar enough to be considered a regular.
“As a matter of fact, there is.”
I waited and waited, hoping that he would go ahead and say something further, without me having to respond to him, but it seemed like all of that was done in vain. He stared at me, waiting for me to acknowledge what he had said.
“And what may that be? I do hope that it is something that can be resolved.”
I was lacking the necessary compassion to be able to put up with a difficult customer. Today was the day that I was just going to issue a refund and send him away. Cons